Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client” or “you”) and Parcel & Plenty Pty Ltd (“Parcel & Plenty”, “we”, “us”). By accessing or using the Parcel & Plenty platform, website, or any related services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

Parcel & Plenty provides a digital shelf and go-to-market intelligence platform for Amazon marketplace sellers. Services include, without limitation: Share of Voice analytics, Price Integrity monitoring, Market Saturation scoring, Advertising Forecast modelling, and Go-To-Market consulting services. The specific services available to you are governed by your subscription plan or service agreement.

You must be at least 18 years of age and have the legal authority to enter into this agreement on behalf of your business to use our services. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

Where you authorise Parcel & Plenty to access your Amazon Seller Central account via the Selling Partner API (SP-API), you represent and warrant that: you are the authorised account holder or have the legal authority to grant such access; you understand that access is governed by Amazon's Selling Partner API terms and policies; and you may revoke this access at any time through your Seller Central account settings.

You acknowledge that Parcel & Plenty accesses SP-API data solely to provide the contracted services and in accordance with Amazon's Data Protection Policy. We do not share your SP-API data with other clients or unauthorised third parties.

You agree not to: use the Platform for any unlawful purpose; attempt to reverse-engineer, copy, or resell any part of the Platform or its data; share your account credentials with unauthorised third parties; use the Platform to engage in any activity that violates Amazon's terms of service or policies; or attempt to circumvent any security measures of the Platform.

All intellectual property rights in the Platform, including its software, data models, analytical methods, and content, are owned by or licensed to Parcel & Plenty. Nothing in these Terms grants you any ownership rights in the Platform. Reports, dashboards, and data outputs provided to you as part of the services are licensed to you for your internal business use only and may not be resold or redistributed.

Each party agrees to maintain the confidentiality of the other party's non-public information and to use it only for the purposes contemplated by these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Fees for the Platform are as agreed in your service order or subscription plan. All fees are in Australian Dollars (AUD) unless otherwise specified. Fees are due in advance of each billing period. Failure to pay fees by the due date may result in suspension of access to the Platform. All fees paid are non-refundable except as expressly stated in writing.

To the maximum extent permitted by applicable law, Parcel & Plenty shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms or the use of the Platform, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the fees paid by you to us in the three (3) months preceding the claim.

The Platform is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that any data or analysis will be completely accurate.

Either party may terminate these Terms on written notice in accordance with the terms of your service agreement. Upon termination, your right to access the Platform ceases immediately, and we will handle your data in accordance with our Privacy Policy and applicable data retention obligations. Sections 6, 7, 9, 10, and 13 survive termination.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of New South Wales, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, without prejudice to either party's right to seek urgent interlocutory relief in any jurisdiction.

For questions about these Terms, please contact us at:

Email: hello@parcelandplenty.com.au
Company: Parcel & Plenty Pty Ltd
Country: Australia